2. Password
3. Beneficiary
4. Accounts
5. Services
7. My FedNet
8. Tax Payment
9. Limits
10. Transaction
11. Personal
Details
Two Factor Authentication
Q. What is Two Factor Authentications (2FA)?
A.
Two-factor authentication is a security
process in which the user provides two
means of identification, one of which is typically a physical token, such as a
card, and the other of which is typically something memorized, such as a
password.
It
ensures that only authorized individuals’ access their sensitive information or
does online transaction. It provides substantially better security and makes it
much more difficult for an attacker to impersonate the User and access his
account.
Q.
How can I register for 2FA?
A.
Two factor
authentication registrations can be done by using ‘2FA-Registration’ link
available in service requests.
Navigation path: General
Services: New Service Requests >2FA-Registration
Q. How can I change my form factor (2FA)?
A.
Form
factor can be changed by using the service request ‘2FA – Change Form Factor’
available in service requests.
Navigation
path: General Services: Service Requests > New Service Requests >2FA
– Change Form Factor
Q.
Which are the different types of form factors
available in FedNet?
A.
As of now 3 types
of form factors are available in FedNet.
·
Mobile Based OTP
·
SMS OTP
· Hardware token
Q. I was using Arcot OTP (mobile Token) as my form factor.
Now I changed my mobile. What should I do in order to activate the 2FA on my
new Mobile?
A. Download the ‘Arcot ID OTP’ application from respective
application stores in your smart phone’ to your phone. Login to FedNet
using your primary user id and password. In the next page, click on ‘Forgot
pin?’ link, as shown below. You need to furnish the answers for the security
questions asked in the next page, which was set during the time of
registration. On successful completion of Q&A, new activation code will be
sent to your mobile as SMS. Open the downloaded application in the mobile,
furnish the details received via SMS (URL, User Id, Activation code) and the
Mobile Arcot will be activated on your new mobile.
Q. Is it mandatory to register for 2FA?
A. Yes. It is mandatory to register for 2FA in order to
carry out transactions of any amount
Password
Q.
How can I change my login/transaction password?
A.
You
can change the login/transaction password by ‘Change passwords option available
in ‘My Profile’.
Navigation path: My
Profile: Profile
Activities > Change Passwords > Change Password
Q.
If I forget my password what should I do?
A.
To reset your
password, you can use the ‘forget password?’ link available in the login page.
You need to provide your user id, ATM card number, ATM PIN, Card expiry date
etc to reset your password.
Q. How often should I change my password?
A.
Since there is no restriction on the number of times you can
change your password, it is up to you to decide when to change the password. We
suggest that you must change your password as frequently as possible or
whenever you feel that the password has been compromised. However, if you do
not change your passwords at least once in 180 days, the system will prompt you
to change your passwords at the expiry of 180th day. In this case you will be
permitted access to your account only after changing the password.
Q. Will anybody in the bank know my password?
A.
With our stringent security system, no one in the bank or outside
except you will know the password.
Beneficiary
Q. How can I add a beneficiary?
A.
You
can use the ‘Add Beneficiary’ option available in ‘Transactions’ tab.
Navigation path: Transactions: Manage Beneficiary > Add Beneficiary
Q. Should I need to add a Federal Bank customer as
beneficiary to transfer funds to his account?
A.
Yes.
You need to add a Federal Bank customer as your beneficiary unless your
transaction amount is less than or equal to Rs. 5000.
Q. How can I view/modify the details of a beneficiary
added?
A.
You
can use the ‘View/Modify Beneficiary Details’ option available in transactions.
Navigation path: Transactions: Manage Beneficiary > View/Modify Beneficiary Details
Q. I have added a new beneficiary through FedNet. When
will the beneficiary be activated?
A.
The
newly added beneficiaries will be activated instantly. But, for customers who have opted for SMS OTP as 2FA, new beneficiary will be
activated after 24 hours
Accounts
Q.
From where will I get the account statement?
A.
Account
statement can be viewed in ‘Accounts Info’ available in ‘Accounts’ tab. The
same can be downloaded in various formats using ‘More Actions’ available there
itself.
Navigation path:
Accounts: Accounts
Info > Operative Accounts > My Operative
Accounts><Select an Account>>Statement of Accounts.
Q. How can I open a Tern Deposit Online?
A.
Term
deposit opening option is available in ‘Services’ option available under
‘Accounts’ tab.
Navigation path: Accounts: Services > Term Deposit Opening >
Open Term Deposit Account
Q.
From where can I view clearing instruments?
A.
Clearing instruments can be viewed under ‘Accounts Info’
option in Accounts.
Navigation path: Accounts: Accounts Info > Operative Accounts >
My Operative Accounts>More Actions>View Clearing Instruments.
Q. How can I view my SB Account details?
A.
SB
Account (Operative Accounts) details can be viewed by clicking on the ‘Nick
Name’ of the corresponding
accounts, when they are getting listed while navigating to ‘My Operative
Accounts’ page. Account details can also be viewed by clicking on the account
number in the Account summary widget available in the home page.
Navigation path: Accounts: Accounts Info > Operative Accounts >
My Operative Accounts
Q.
From where will I get the details of temporary
overdraft/lien?
A.
Lien/temporary
overdraft enquiries can be done in more actions part of ‘My Operative Accounts’
page in ‘Accounts’ tab.
Navigation path: Accounts: Accounts Info > Operative Accounts > Inquire on Temporary Overdraft/Inquire on lien
Q. How can I View/Stop issued cheques?
A.
View/Stop
issued cheques option is available in more actions part of ‘My Operative
Accounts’ page in ‘Accounts’ tab.
Navigation path: Accounts: Accounts Info > Operative Accounts > View or Stop Issued Cheques
Services
Q. How can I raise a DD request through FedNet?
A.
An
Offline DD request is available in ‘New Service Requests’ in General Services.
Navigation Path: General Services: Service Requests > New Service Requests >
DD Request
Q. Can I close a term deposit through FedNet?
A.
Yes.
The term deposits which are opened through FedNet can be closed online by using
the request ‘Closure of Deposit Opened Online’. Term Deposits opened at Branch
cannot be closed online.
Navigation
Path: General
Services: Service
Requests > New Service Requests >Closure of Deposit Opened Online.
Q. Is there any option available in FedNet to send emails
to the FedNet Relationship Manager?
A.
Yes.
FedNet provides the facility to send emails to the relationship manager by
using the ‘Compose Mail’ option available in ‘Mails’ link in ‘General Services’
tab.
Navigation Path: General Services: Mails > Compose Mail > Compose New Mail
Q. How can I view the details of the
service requests raised by me?
A. The details of the service
requests raised will be available under ‘Query on Request’ link available in
‘Service request’ link under ‘General services’
Navigation Path: General Services: Service Requests > Query On Request > Query On Requests
Value Added Services
Q. Can I recharge my mobile through FedNet?
A.
Yes.
Fednet provides you the facility to recharge your mobile using the ‘Mobile/DTH Recharge’ option
available in ‘Value Added Services’.
Navigation Path: Value Added Services: Mobile/DTH Recharge >Recharge Online
Q. How can I make an inquiry on the recharges done so far?
A.
‘Recharge
Inquiry’ option can be used to view the history of your recharges done through
FedNet.
Navigation Path: Value Added Services: Mobile/DTH Recharge >Recharge Inquiry.
A. What are the different value added services available
in FedNet?
• Bill Payments
• Mobile/DTH Recharge
• Western Union Money
Transfer
• IDBI Federal Life
Insurance
• Bangalore Metro
• Virtual Account
Payment
Q. Can I make my LIC
Premium Payment through FedNet?
A.
Yes.
Fednet provides you the facility to pay your LIC premium using the ‘LIC’ link available in ‘Bill Payments’ link under ‘Value
Added Services’.
Navigation Path: Value Added Services: Mobile/DTH Recharge >Recharge Online
My FedNet
Q. Is there any option available in FedNet to change my
User id?
A.
Yes.
FedNet provides you the possibility of changing the user id under the option
‘Change User Id’ available in ‘My Profile’.
Navigation
Path: My Profile: Profile Activities > Change User Id >
Change User Id
Q. I have more than one
account with the bank at different branches. Can I keep one FedNet account for
all the accounts?
A: Yes. You can get all your
accounts at any branch of the bank in one FedNet account.
Tax Payment
Q. Can I pay taxes through FedNet?
A.
Yes.
FedNet provides you the facility to pay your taxes using the ‘Pay your Tax’
option available in ‘Value Added Services’.
Navigation Path: Value Added Services: Bill Payments > Pay
Your Tax > Pay Your Tax
Taxes
that can be remitted via FedNet
·
Income Tax
·
Corporation Tax - Tax on Companies and Tax Deducted at
Source from Companies
·
Interest Tax and Expenditure Tax
·
Gift Tax
·
Wealth Tax
·
Fringe Benefit Tax (FBT)
·
Securities Transaction Tax (STT)
·
Banking Cash Transaction Tax (BCTT)
·
Other Tax Deducted or collected at source (TDS or TCS)
on salaries of employees
·
Interest on Fixed Deposits, Vendor Payments, Rent etc.
·
Any other Direct Tax including Advance Tax
·
Central Excise duty
·
Service Tax
·
Tamil Nadu VAT
Q. From where can I view the details of tax paid?
A.
The
Tax payment details can be viewed under ‘Tax
Credit (View Form 26AS)’ available under ‘Tax Info’ option in ‘Accounts.’
Navigation
Path: Accounts: Tax Info > Tax Credit (View Form 26AS) >
View Tax Credit (Form 26AS)
Limits
Q. From where can I know my daily transaction limit?
A.
Your
daily transaction limits can be viewed under ‘Limits’ option available in ‘My
Profile’.
Navigation Path: My Profile: Profile Activities > Limits >
Transaction Limit Inquiry.
Q. Is there any option to increase my daily transaction
limit?
A.
Yes.
FedNet provides you the option to increase your daily transaction limit by
using the service request ‘Enhance Transaction Limit’.
Navigation Path: General Services: Service
Requests > New Service
Requests > Enhance Transaction
Limit Request
Q. From where can I know the limit schemes and the limit
details in FedNet?
A.
Transaction
limit scheme details are available in the ‘Enhance Transaction Limit’ request
page available in ‘Service Requests’ under ‘General Services’ tab
Navigation Path: General Services: Service Requests > New Service Requests > New Requests
Q. Is there any option to decrease my daily transaction
limit?
A.
Yes.
FedNet provides you the option to decrease your daily transaction limit by
using the service request ‘Enhance Transaction Limit’.
Navigation Path: General Services: Service
Requests > New Service
Requests > Enhance Transaction
Limit Request
Transaction
Q. What is Quick Transfer?
A.
Quick
Transfer is the option to transfer funds to Federal Bank accounts, where the
transaction amount is less than or equal to Rs. 5000.
Q. What is Multiple Account Transfer?
A.
Through
Multiple Accounts Transfer, Federal Bank provides you an option to do multiple
fund transfer to Federal Bank accounts in a single shot. This option is
available for the transfer of funds to registered Federal Bank payees/own
accounts only.
Q. How can I enable my transaction?
A.
Transaction
can be enabled by using the service request ‘Enable transaction request’
available in service requests.
Navigation path: General Services: Service Requests > New Service Requests >Enable transaction request
Q. What should I do when my net banking transaction is
blocked?
A. You need to get in
touch with the contact centre available at toll free numbers 1800-420-1199 or
1800-425-1199.
For Email Assistance: fednetinfo@federalbank.co.in ; fednet@federalbank.co.in
Executives will be
available 24 x 7 to help you.
Q. What is Smart Transfer?
A.
Smart
Transfer enables the user to do a Fund transfer to
other bank accounts using IMPS.
Navigation path: Transactions: Fund Transfer > Smart Transfer
Q. I want to make a payment to an account in some other
bank. Till what time can i do that?
A.
Other
bank payments are done through National Electronic Fund Transfer (NEFT) or Real
Time Gross Settlement (RTGS). NEFT/ RTGS timings are given below.
|
NEFT/RTGS Timings |
|||
|
Type |
Day |
Start time |
End time |
|
NEFT |
Mon-Fri |
8:00 AM |
6:30 PM |
|
Sat |
8:00 AM |
12:20
PM |
|
|
RTGS |
Mon-Fri |
8:00 AM |
4:20 PM |
|
Sat |
8:00 AM |
1:50 PM |
|
R. Are there any service charges applicable for other bank
transactions?
B. Yes. Service charges are applicable, depending on the transaction amount. Details are furnished below.
|
NEFT/RTGS Charges |
||
|
Type |
Amount range(in Rs) |
Charge(in Rs) |
|
NEFT |
0 -
10000 |
2.5 |
|
10001 -
100000 |
5 |
|
|
100001
- 200000 |
15 |
|
|
Above
200000 |
25 |
|
|
RTGS |
200000
- 500000 |
25 |
|
Above
500000 |
50 |
|
*
Service Tax applicable for all charges
Personal Details
Q. How can I view my personal details in FedNet?
A.
Personal
details can be viewed under ‘View Personal details’ in Profile Activities under
‘My profile’.
Navigation Path: My Profile: Profile Activities > View
Personal Details > View
Personal Details
Q.
How can I update my mobile number/email Id through
FedNet?
A.
Mobile
number can be changed using the service request ‘Change Mobile Number/Email ID’
Navigation Path: General
Services: Service Requests
> New Service Requests >
New Requests
Non Resident Indian
Q.
I'm a NRI customer. I got my OTP in email. The
attachment is password protected. How can I open the attachment?
A.
The password to open this document is a
combination of the first 4 letters of
customer name (in capitals) &DDMM
portion of date of birth /date
of incorporation as provided to the bank during the time of opening of
account. Please note that punctuations, special characters and spaces in the
name are not taken into account.
|
Examples: If the registered name
is Anu Thomas K and date of birth is 10-Oct-1965, the password would be
ANUT1010 |
|
If the registered name is K.E.D'Souza and
date of birth is 24-Feb-1952, the password would be KEDS2402 |
|
If the registered name
is AB & C of India Ltd and date of incorporation is 21-Nov-2000, the
password would be ABCO2111 |